American Standard - Tank replacement issues/ No warranty service!!!!!
Purchased a champion 4 toilet in July and 8 months later the tank cracked from the bolt hole to the flush handle. Called American Standard and told them the bar code number and the production date on the tank.
They refused to warranty the item without a receipt. Well I no longer have the receipt..... so that means American Standard will not warranty product. They say I,m not the original purchaser or owner of the toilet.
NO TRUST FROM THESE FOLKS !!!!!
WILL NEVER, NEVER, NEVER BUY ANYTHING FORM AMERICAN STANDARD AGAIN!!!!!!!! There warranty is worth the same as the used toilet paper in the bottom of the toilet!!!!!
Reason of review: Poor customer service.
Monetary Loss: $275.
Preferred solution: Let the company propose a solution.
American Standard Cons: Poor customer service.
Location: 801 E Wintergreen Rd, Hutchins, TX 75141, USA
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