Jorge C Zkp
map-marker Windsor, Ontario

Gaskets

American Standard - Gaskets
I bought toilet from lowes Canada. Windsor and I have problems with my American standard toilet four months ago and its leaking; the water decrease after filling
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Preferred solution: Deliver product or service ordered

LARRY S Ejp

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Verified Reviewer
| map-marker Towanda, Pennsylvania

Toilet leaking

Toilet was bought at lowes in syare pa location on feb.5th ,installed toilet, toilet is not leaking water into the bowl, but is leaking and can here it leaking in the outlet pipe in the basement, shut water off to toilet it doesn't leak and my water has gone up over 150.00 dollars a month last due to this, and have hired a plumber to find this water leak
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Loss:
$500
john o Rlb
map-marker Campion, Colorado

Voltage on electronic American standard flesh fell

I have 5 American standard selectronic flush valve that are not flushing on their own. they are getting 7 volts each is that ok for power. should the red light flash each time you walk up or set down .I do not see it. thanks John
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Preferred solution: Let the company propose a solution

User's recommendation: do not use them

James D Ffv

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Verified Reviewer
| map-marker Naples, Florida

Our tank cracked

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We ordered what we thought was the correct tank but it was not, so we called the customer service line. The lady I spoke to was extremely nice, very personable and is sending us out the correct tank. In these times it is so hard to find someone that will actually speak to you pleasantly and offer to help you. Kudos to American Standard for hiring this lovely lady.
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Kevin M Tax

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Verified Reviewer
| map-marker Worcester, Massachusetts

Bad product and even worse customer service

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Bought an American standard tankless water heater on first start up we kept getting an error code so I contacted customer service and the sent me the AMG part when it came in the mail and went to install the new part we found out there was never one installed from the factory after installing the missing part we now have a error 11 code because the gas valve is not working talked to customer service again and now there telling me that by converting to low gas that the warranty has been voided and I need to pay for the defective part out of my pocket Gave 1 star because theres no 0 stars
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Preferred solution: Warranty your product find out why I’m missing parts and parts not working fresh out of the box

User's recommendation: Stay clear of American standard products

Louis G Snp
map-marker Overgaard, Arizona

Horrible installation and horrible customer service

Bought walk-in tub and came with a free toilet. They cut a 2 foot hole in our bathroom floor to install the tub which allows cold air to cone into our house and through the tub side panels. No insulation! Tub walls installed with painters caulk and should be silicone. Toilet installed with a bidet which we didnt want. This is a disaster of $15k. We have asked for this to be uninstalled and a refund. No one is being accountable! We have been shuffled through customer service, regional manager and now the legal department. The salesman has washed his hands of this. We also wanted a walk-in shower but have cancelled. Worst workmanship, no customer service and would not recommend.
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Loss:
$15600
Cons:
  • Bad installation
  • Nit happy with the tub
  • Damage to house

Preferred solution: Full refund

User's recommendation: Don’t buy from American Standard

Anonymous
map-marker Hendersonville, North Carolina

Cracked toilet

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I tried to ask an expert a question and you wanted me to pay for this. This service should be 100% free because it allows you to see the issues people are having and correct them to make a better product. Your payment is making a better product therefore getting more sales. Not making money off of you mistakes before they are even potentially fixed or taken seriously. Basically at least this part of your customer service is lacking character.
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Preferred solution: A place for expert advice with having to pay a single penny for you to tell me whats wrong with your product.

User's recommendation: Don't pay to ask an expert this should be free advice since you wouldnt have to ask if they did there job right. whether it be for lack of directions for install or an actual product issue the problem still falls on them don't take responsibilty by paying for something that only helps them.

Anonymous
map-marker Campion, Colorado

Voltage on electronic American standard flesh valve

what should the Voltage be on electronic American standard flesh valve . It is sized down 24 volts but each one is only getting 7 volts , is that good?
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Anonymous
map-marker Campion, Colorado

Voltage on electronic American standard flesh valve

what is the required amount of dc voltage need to operate s electronicnono flush valve. I have one flush valve that is only about a half flushing. Most of of the power coming in at 7 volts on each flush valve. thanks John Owens 970 539 ****
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Anonymous
map-marker Toronto, Ontario

Need to get a replacement part(bathroom facesink

I contacted them by email and phone. They have not emailed me back after I have sent provided them with details of the parts needed.
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Herb K Iem
map-marker Vancouver, British Columbia

Defective faucet

My kitchen matte black faucet is great but the paint has been falling off and it looks horrible. Is there a warranty?? Please let me know thank you so much.
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Loss:
$250

Preferred solution: New faucet or replacement

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Greensboro, North Carolina

New Toilet leaking

American Standard - New Toilet leaking
Toilet still leaking it worked for awhile after doing the fix that I was instructed to do !!! It is now leaking again !!! Need a plumber ASAP !!
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Anonymous
map-marker Brampton, Ontario

Toilet leaking

At this Moment I have not received any payment in my complaint I was told by Will that I would be paid $196.00 I submitted a Plumber bill For $200.00 for installation This plumber came 4 times thinking he did a bad installation I bought a second toilet and same problem After he found out that it was a defective Toilet he requested for another $200.00 Cash I paid him I am asking if you would consider paying the Plumber Bill I have suffered a lot of inconvenience and would like to thank you for taking care of this matter Thanks Usman Karamat
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Cons:
  • Wasted money with plumbers trying to fix their faulty products

Preferred solution: Full refund

Anonymous
map-marker Fontana, California

Terrible Service

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We had an appointment for a shower install for my 91 year old Mother. The day it was scheduled the installer never showed up. He never called either. The time slot for arrival was 8-10 am. At 11:00am or so, my husband finally had to call American Standard. He was on hold for quite a while. They rescheduled with the the SAME installer for December 21st, right before Christmas. We declined that date. My husband had taken time off of work to be with my Mom. The other people who live in the house booked a hotel room, as the shower would not be working during the installation. When we asked to at least be reimbursed for the cost of the hotel room, they said they didnt know if they could do that. It was just awful all the way around. We cancelled completely, which is a shame because we are trying to keep my Mom safe. We will be installing safety equipment for her ourselves. At least we know that well show up to do the work. No thanks whatsoever to American Standard.
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Darrien Wcr
map-marker Huntersville, North Carolina

Toilets leak

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Great flush but I have had lots of issues with the two Champion toilets i had installed. Right after installation water was dripping from the bolts that connect the tank to the bowl.

Plumber could not get back out for a week. By then the leaking had stopped. Now there is water leaking into the bowl from the tank. Called AS to send new seal.

Plumber came to install because it was too difficult for me. Leaking is now less but still leaking. Cost of plumber and wasted water high. Called AS for flush valve kit still not here.

That will require tank separated from bowl and i am not happy about disturbing the bolts and seals that connect tank to bowl. Parts are free for 10 years under warranty but the parts are cheap compared to plumber and water cost and or possible damage to your home.

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User's recommendation: No. Go Kohler.