filters
State:
Show
City:
Show
Product:
Show
Show

American Standard - Terrible customer service poor products

Temperature control *** broke. Called 3x. Sent emails with photos and invoice. Wait time ranged from 20 to 30 minutes each time. Still no replacement part.
#1450242
Reply to reviews
Show

American Standard - Worse than horrible

American Standard - Worse than horrible
American Standard - Worse than horrible
American Standard - Worse than horrible
I had a walk in shower installed with American Standard April of this year I have been coresponding with them every other week they keep telling me they are going to fix the problem this has not happened .I have written down every time I have talked with them and what they tell me .I need help with this problem .
1.0
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1426088
Reply to reviews
Heat pump stopped working thanksgiving weekend. Through diagnosis it was discovered the compressor and other major parts were going to need to be replaced. Now almost 2 weeks later I am still without heat from the heat pump purchased and installed only 3 years ago. I...
Read more
1.2
#1415786
Reply to reviews
i must wonder if these people test there toilets before ripplng people off...i literally have to plunge anything to get this thing to flush....and they still sell toilets. no customer service, these people and their products are a american joke....ive replaced the guts...
Read more
h.kitchener
h.kitchener

American Standard used to make good toilets. Then, the government got involved and mandated low water usage, etc. which messed up the industry for years. Find a local plumbing...

1.0
#1405186
Reply to reviews
I bought three high end toilets. One is installed and within 18 months started to make noises. Plumber came by to to do some other work for me but did suggest that I should get a new flapper. I did this but unbeknown to me , the whole time it was leaking water from the...
Read more
1.3
#1372163
Reply to reviews
Show

American Standard - Sensors not working

Sensors not working water leakage
1.0
Details
Customer service
#1367333
Reply to reviews
I tried for over a year to keep the toilet unplugged and wasted countless gallons of water, countless hours of time and chemicals to rid the problem. Finally I bought another toilet made in China that has almost no problems of clogging. The advertisements said it (the...
Read more
h.kitchener
h.kitchener

Your caring and friendly government years ago, in an effort to save water and also the planet demanded many things that use water use less. As a result, toilet bowls in your e...

#1332061
Reply to reviews
Show

American Standard - Poor quality

Bowl broke in month. Then rank broke. Their porcelain is crap.
1.3
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Staff
Warranty
Website
#1326319
Reply to reviews
Had the kitchen remodeled and selected an American Standard deep single bowl sink. It was a package deal at Lowes that included a faucet. As an aside, have always installed Kohler products because of the excellent quality. The sprayer head has developed multiple cracks...
Read more
#1308731
Reply to reviews

Contact American Standard

Mailing Address:
Customer Care at American Standard
P.O. Box 6820 1 Centennial Plaza
Piscataway Township, New Jersey 08855-6820
United States
Phone:
(800) 442-1902
More

American Standard Products and Services

I bought a new American Standard toilet with the dual injection flush valve system from Lowes a couple of months ago. It has two flappers, a red and a black. The first time I flushed it after the installer left, the tissue just swirled in the toilet and would not go...
Read more
#1302570
Reply to reviews