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American Standard tank cracked, No receit- No warranty!
American Standard tank cracked, No receit- No warranty!
Contacted a Stephanie Chapman, and even though I have the #4266 and the date of manufacture Feb 6, 2013, without a receipt I am being denied the lifetime warranty that I paid for, even though I would go to a notary public and state that I purchased this toilet @ Home...
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Brooklyn, Michigan
#1157353
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Talking to Kim Smith was the worst experience I have had dealing with a company. She was rude and the most miserable person I have ever talked to. She continually refused to escalate the issue and mentioned that others will not call me back. I have left messages for...
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1.0
#1134782
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American Standard - Tank replacement issues/ No warranty service!!!!!
Purchased a champion 4 toilet in July and 8 months later the tank cracked from the bolt hole to the flush handle. Called American Standard and told them the bar code number and the production date on the tank. They refused to warranty the item without a receipt. Well I...
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1.7
Hutchins, Texas
I didn't like
  • Poor customer service
#1001650
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I purchased three Diplomat high elongated toilets at Menards and one leaked within days of the install. The water came out of the tank and was due to craftsmanship not the installer. Menards exchanged the leading toilet for a new one and the installer put it in. I now...
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#988218
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This is the biggest ripoff. First lies..toilet. NO CLEAN DESIGN REPELS ALL STAINS. No cleaning was advertised on box. Clean every day or smell. Leaks. Flushes inconsistently. I HAVE TO CLEAN EVERY DAY OR *** ODOR. ONLY TWO ADULTS..I DEMAND SOME COMPENSATION AND I WILL...
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1.2
Standard, Illinois
I didn't like
  • Very deceiving
#987323
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I bought a toilet of American Standard Champion 4 in 2012. It started a slow leak in 2014: the water refill sound came out about every half hour. I replaced the whole valve at a cost of $41.02 that year. The valve replaced started to leak again two weeks ago: the water...
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I liked
  • Flush power of the toilet i purchased is good
I didn't like
  • Valve leak is a headach
#933359
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I have an older American Standard faucet that was purchased in the late 90's. It was in need of new porcelain handles, a divertor and a rubber washer for a leaking stem. All in all about $50 worth of parts. I have the original installation paperwork that came with the...
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Chester, New York
#847075
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American Standard 735159 Toilet Review

I purchured an American Standard toilet in 2014 from Lowes Home improvement. The number under the tank lid is 735159 made in Mexico.. The cost 200.00. Problem is toilet paper dropped at the front never gets water when flushed. It remains there till pushed down to the water ! Next one will be an outdoor john before i buy another American Standard. Odd its made in Mexico being called A.S.??
#819306
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Toilet ad for American Standard, i.e., "nobody likes splatter". This ad is in poor taste, crass. I am tired of hearing explicit descriptions of bodily functions on tv. This is not the only one but definitely one of the worst. I don't have 80 words to describe my...
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#815365
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Contact American Standard

Mailing Address:
Customer Care at American Standard
P.O. Box 6820 1 Centennial Plaza
Piscataway, NJ 08855-6820
Phone:
(800) 442-1902
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American Standard Products and Services

Do not purchase anything from American Standard. Their products do not last or perform as they should for more than 3 years. Additionally, they do not and will not stand behind their so-called lifetime warranty!!! 1 MARCH 2016
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Anonymous
Alamo

American Standard DOES NOT MAKE ANY TOILETS IN THE USA...PERIOD. BUY KOHLER! BUY AMERICAN! Also, the customer service is the absolute worst. I 've had trouble with them in the...

1.0
#800883
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