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The property I bought had all faucets from American Standard. First, their quality is not that great. Their Customer Service is the worst ever, no one answers the phone and keep you on hold forever. Their newer Jardin Kitchen Faucet is nothing but trouble, I have gone...
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1.4
I didn't like
  • Wasted money with plumbers trying to fix their faulty products
#1263458
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American Standard - Not a happy buyer

Please call me at 706-977-3572Ruby Owens I have several complaints .
1.0
Details
Diversity of Products or Services
#1262623
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American Standard toilet
We bought a new American Standard toilet at Lowe's. It was installed by a reputable plumber. Toilet flushed fine, but shortly after installation we started noticing a little wetness around the base of the toilet. We also noticed some wetness at the bolt on the...
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Anonymous
Anonymous

I have two Cadet 3s From American Standard. Last month I found a crack in my tank and a few weeks later, the bowl on my other toilet was also cracked. I called my contractor w...

#1199351
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American Standard tank cracked, No receit- No warranty!
American Standard tank cracked, No receit- No warranty!
Contacted a Stephanie Chapman, and even though I have the #4266 and the date of manufacture Feb 6, 2013, without a receipt I am being denied the lifetime warranty that I paid for, even though I would go to a notary public and state that I purchased this toilet @ Home...
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Brooklyn, Michigan
#1157353
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Talking to Kim Smith was the worst experience I have had dealing with a company. She was rude and the most miserable person I have ever talked to. She continually refused to escalate the issue and mentioned that others will not call me back. I have left messages for...
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1.0
#1134782
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American Standard - Tank replacement issues/ No warranty service!!!!!
Purchased a champion 4 toilet in July and 8 months later the tank cracked from the bolt hole to the flush handle. Called American Standard and told them the bar code number and the production date on the tank. They refused to warranty the item without a receipt. Well I...
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1.7
Hutchins, Texas
I didn't like
  • Poor customer service
#1001650
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I purchased three Diplomat high elongated toilets at Menards and one leaked within days of the install. The water came out of the tank and was due to craftsmanship not the installer. Menards exchanged the leading toilet for a new one and the installer put it in. I now...
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#988218
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This is the biggest ripoff. First lies..toilet. NO CLEAN DESIGN REPELS ALL STAINS. No cleaning was advertised on box. Clean every day or smell. Leaks. Flushes inconsistently. I HAVE TO CLEAN EVERY DAY OR *** ODOR. ONLY TWO ADULTS..I DEMAND SOME COMPENSATION AND I WILL...
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1.2
Standard, Illinois
I didn't like
  • Very deceiving
#987323
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I bought a toilet of American Standard Champion 4 in 2012. It started a slow leak in 2014: the water refill sound came out about every half hour. I replaced the whole valve at a cost of $41.02 that year. The valve replaced started to leak again two weeks ago: the water...
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I liked
  • Flush power of the toilet i purchased is good
I didn't like
  • Valve leak is a headach
#933359
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Contact American Standard

Mailing Address:
Customer Care at American Standard
P.O. Box 6820 1 Centennial Plaza
Piscataway Township, New Jersey 08855-6820
United States
Phone:
(800) 442-1902
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American Standard Products and Services

I have an older American Standard faucet that was purchased in the late 90's. It was in need of new porcelain handles, a divertor and a rubber washer for a leaking stem. All in all about $50 worth of parts. I have the original installation paperwork that came with the...
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Chester, New York
#847075
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