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Verified Reviewer
New Reviewer

Failure to sell complete products and repair shortages

bought from Home Depot and delivered offshore. Parts missing from unopened package. Impossible to contact -- never answer phone. US 800 number is long distance cost for offshore. 3 years later I still have no parts to install product. faucet has mini spout that drips...
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ID
#4268499 Review #4268499 is a subjective opinion of poster.
Location
Piscataway Township, New Jersey
Pros
  • Used to have good products and service
Cons
  • Non existant consumer culture for non usa customers
Loss
$300
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Paid 16k for tub, crap service.

A part broke, called American Standard. They promptly shipped the replacement part, but I never got a service call. When I contacted the company, they told me their vendor refused to service our area unless they had other jobs in the area. Three months later, tub still broken. What total crap service.

User's recommendation: Good tub, crap service.

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ID
#4177710 Review #4177710 is a subjective opinion of poster.
Preferred solution
my tub fixed.
New Reviewer

American Standard toilet seat made in CHINA!

Toilet seats made in USA? Oh yes, I bought a Bemis brand seat made in the USA. I will not buy China Standard products.

User's recommendation: Don't buy Made In China products.

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ID
#4176073 Review #4176073 is a subjective opinion of poster.
Location
Youngstown, Ohio

Product failure - impossible to contact a customer service representative. Horrible customer care.