American Standard
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American Standard Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
American Standard has 1.7 star rating based on 87 customer reviews. Consumers are mostly dissatisfied.
50% of users would likely recommend American Standard to a friend or colleague.
- Rating Distribution
Pros: As i am disabled, Great but misleading product advertising, Universal name.
Cons: Poor customer service, Wasted money with plumbers trying to fix their faulty products, Horrible customer service beyond horrible.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
American Standard has 1.7 star rating based on 87 customer reviews. Consumers are mostly dissatisfied.
50% of users would likely recommend American Standard to a friend or colleague.
- Rating Distribution
Pros: As i am disabled, Great but misleading product advertising, Universal name.
Cons: Poor customer service, Wasted money with plumbers trying to fix their faulty products, Horrible customer service beyond horrible.Recent recommendations regarding this business are as follows: "Bvgbvvcvbbvhbbvhhhvvvbbbbbbhjnnb. Gghhfh v g. Ggrhh. Hfgbb Jbv hb. H.", "Pass", "Don't buy a walk in tub from A.S.", "Beware", "Absolutely not".
Most users want American Standard to offer a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top American Standard Reviews
"Brass knobs"
The seat has been moving ever since inception tried tightening up many times- no success. Hopefully, the new seat ( with knobs) will fix this problem. Thanks...
"I bought and American Standard walk-in tub and commode. Just about a year ago. Been trying to get service on this tub for about 11 months. Several calls later parts delivered nothing yet I should have"
Walk in tub never worked from day one Main calling for about 11 months. Parts were delivered about three months ago no service yet. Not sure if they even know...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Need mounting kit for faucet
- I usually have good luck
Preferred solution: Mounting nut for my faucet
User's recommendation: Bvgbvvcvbbvhbbvhhhvvvbbbbbbhjnnb. Gghhfh v g. Ggrhh. Hfgbb Jbv hb. H.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Poor installation, poor service
Company fixed the issue and I have been provided with apology.
That was two weeks ago and they said contractor would call and come back to do a repair. No contractor called. After calling the service center 8 times and getting the runaround they said they would find a new contractor. They never called.
Poor installation, poor service. Ive been calling 855-225-**** since the shelves came down and have been getting a run around. Theyre the ones that tell me a contractor Wii call within a day and it never happens.
Theyre the ones that tell me a supervisor is unavailable. They have been no help
- Quoted price and timing
Preferred solution: Work repaired
User's recommendation: Beware
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I was misled about my water heater being of sufficient size for a walk in tub.
I purchased a walk in tub on Dec.12, 2023, and the company installed it on Feb. 21, 2024.
I have used it once, and could only fill it up to barely above the seat before running out of hot water. It was not a pleasant experience to say the least. I was told at the time of purchase that my 50 gallon water heater met the standard for the tub, and the heater is only 18 months old. This was obviously a lie, and I am certain the salesman, Jeff Cox, knew it.
If I had known this would happen I wouldn't have bought the tub, and I'm sure he was aware of that also. I wish I had just kept my old tub and used a lift for my upcoming surgery. Now I will have to get a bigger water heater or have the tub removed and replaced with a traditional tub, and I am leaning toward the latter. I talked to 4 different customer service people from A.S.
today and was basically told I'm *** out of luck. If the salesman had leveled with me in the first place I wouldn't be in this damn mess. I may have to go through my upcoming surgery with no useable tub for which I paid almost $24000.00 dollars. Pissed doesn't begin to cover it.
Thanks for nothing A.S.
I hope you enjoyed your profit from this sale that has made my life so miserable. Sylvia Dingbaum
- 101
Preferred solution: Full refund
User's recommendation: Don't buy a walk in tub from A.S.
West Chester Township, Ohio
Pissed off
User's recommendation: Pass
Alexander City, Alabama
Rohnny sharpe knowingly sends his workers out to make a buck and doesn't worry about quality or standard for these high priced rip offs and the work the others do is half-assedd
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
White Hall, West Virginia
I bought and American Standard walk-in tub and commode. Just about a year ago. Been trying to get service on this tub for about 11 months. Several calls later parts delivered nothing yet I should have
- Absolutely
- No service
Preferred solution: Service
User's recommendation: Absolutely not
Niles, Illinois
Brass knobs
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Brooklyn, New York
2 damaged toilets, no refund
User's recommendation: Do not trust them
Oneida, Tennessee
My shower is leaking
Blythewood, South Carolina
We bought one of your toilet from Lowe's the lid is peeling
User's recommendation: Buy toilet lids from another company .
Parrish, Florida
Don’t need your assistance!
Tucson, Arizona
Toilet tanks leaking
Brunswick, Georgia
Toilet constantly running…faulty fill valve
User's recommendation: Check what parts are made of.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Piscataway Township, New Jersey
Failure to sell complete products and repair shortages
bought from Home Depot and delivered offshore. Parts missing from unopened package.
Impossible to contact -- never answer phone. US 800 number is long distance cost for offshore. 3 years later I still have no parts to install product.
faucet has mini spout that drips water at low flow over the edge of the basin. Original instal holes for a normal sized AmStan widespread faucet.
This one is for an RV sized sink. No info on mini size.
Buying this AmStan ChatField Faucet is a total waste of money and needs to be replaced.
Very disappointed. been buying AmStan for 40+ years and did not expect to be so poorly treated as a consumer.
- Used to have good products and service
- Non existant consumer culture for non usa customers
Preferred solution: Full refund
User's recommendation: don't trust AmStan for being a reliable brand
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer
Poor quality of parts
Furnace installed 06/20,,, Inducer motor seized up on 11/21. Humidifier had been turned off and tech turned it back on after install of inducer motor.
2 days later furnace stopped working. Found out humidifier was causing a fuse to blow in the furnace (same humidifier has been on furnaces for over 25 years through 2 other AmStd furnaces. Inducer motor once again seized up in 10/22. 2 inducer motors in 1 year and a humidifier that can't be used on this furnace.
Company that installled furnace said they could replace humidifier for $300 (not sure of exact cost).
I am living off Social Security and can't afford the cost.
To me the humidifier should be able to work on this furnace since it worked on 2 other AmStd furnaces.
NEEDLESS TO SAY THAT I AM NOT HAPPY WITH THE FURNACE AND THE FACT THAT I CAN'T USE THE HUMIDIFIER. I WILL GIVE
Go wi
AmStd A LOW RATING AND IF I SEE ANY ADS FOR YOUR PRODUCT I WILL BE SURE TO LET PEOPLE KNOW WHAT A POOR QUALITY YOUR PRODUCT HAS BECOME...
Model # S9V2C100U4PSBBA
- Used to be top quality product
- Now poor quality
Preferred solution: Humidifier installed that will work that has no cost to me
User's recommendation: Go with another company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Paid 16k for tub, crap service.
Preferred solution: my tub fixed.
User's recommendation: Good tub, crap service
About
American Standard Brands was formed in February of 2008 as the result of the merger of 3 companies: American Standard Americas, Crane Plumbing, and Eljer. Before American Standard, there was the Standard Sanitary Manufacturing Company, founded in 1875. Standard Sanitary pioneered many of the plumbing product improvements introduced in the early part of this century including the one-piece toilet, built-in tubs, combination faucets (which mix hot and cold water to deliver tempered water) and tarnish-proof, corrosion-proof chrome finishes for brass fittings.
By 1929, American Standard had become the world's largest producer of bathroom fixtures. The company offers a broad range of bath and kitchen products.
American Standard is ranked 87 out of 314 in Pools, Spas and Plumbing Supplies category
USA
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I don’t believe that needing a larger water heater would have been a deal breaker if you were already ok spending $24,000 on the tub. In fact, for it only costing $2000, I’d have installed the tub first then waited to see. You need to think long and hard about having to lift both legs over a regular tub and sitting on an unstable portable seat.
Have a plumber assess the situation. Your current water heater should be plenty for two people.
Maybe have them check if the water temp needs raised.
If you really paid $24,000, you either got ripped off or had a complete renovation done as the cost of a walk in tub is between $2-4000. If it does require a larger heater, it’s odd you would choose to undo $24,000 tub and not get larger heater, around $2000.