American Standard

I am a widowed senior citizen who is recovering from dual hip replacements. I had to have my shower replaced due to the fact that it had a step-up, and my physical therapy would not clear me to use that shower after my surgery.

I contracted with them for nearly $16,000; they sent subcontractors, as they do not have regular employees doing their work. These two men broke my hot water line, causing 5000 gallons of water to come out of my house onto my neighbor's property, leaving me without hot water for over five days, and costing me an additional $6000 in repairs. They told me it was not their problem since it was not directly in the shower. I had to hire a company to find the leak, another to repair it.

The company who repaired it said the leak was a direct result of the shower renovation. American Standard had me send paperwork, bills, and emails to two separate divisions of their company; in essence, they gave me the runaround. After all that work that I, a senior citizen, using a walker because of hip replacements, had to do, they denied my request for remuneration for the additional money. After reading reviews on other sites from other people, I realize I made a big mistake in choosing this company.

I am sending this out so you will think twice about using American Standard for any shower renovation. They are totally unscrupulous.

I haven't been able to get the poorly installed, new, large shower replacement, which cost over $14,000, properly fixed, replaced, or reimbursed from American Standard Home Services. They refuse to contact me.

Even though repairs aimed at fixing all the problems were attempted, I still don't have the refitted shower that I was promised and paid for.

What I've had are visits from incompetent individuals who did little or nothing and left, assuring me everything was fine. What I still have is a faulty water valve; a shower pan that doesn't fit; walls that don't seal with the shower pan, which will lead to leaking and mold; and so on.

I called w the number your page had posted. I was very pleased w the young lady who answered, understood my issue the first time, and asked for a photo to find the correct part for the tub.

By the way, a local high end plumbing sales / decor and repair Id already contacted three times basically dismissed me , but were still polite. However , when I had a male friend call. He said I wouldnt listen. When it was actually the other way around.

The problem was exactly what I thought it was although the other place in town ( rural area so an hours drive ( one way ) to ask someone to make for me was impossible) .

The support at American Standard was above what I expected. She not only emailed me back, but also called. As a courtesy, she sent the parts I needed Now to get the tub faucet to let go ! I was not asking for free anything, but answers.

I got so much more and was treated w respect the entire time. I'd already reviewed lots of the same issues however w moen and delta having the issue knew that was the problem however, until you can have a man call locally, its hard to get another man to listen. That wasnt a problem at American Standard who by all accounts after viewing so many videos has superior cartridges over my other baths moen lifetime warranty which is plastic on the inside! American standard parts are still brass.

Usually, a good soak in lime if you have hard water , you can reuse sink faucets w replacing washers and top caps. Most hardware stores carry these parts. w I kept replacing entire cartridge ( 30.00 each ) until I started watching videos. You only need new washers and top caps normally.

So , do yourself a favor. If you dont know the issue bf you call for a repairman. Try asking Siri for you tube videos explaining the issue/ manufacture. Or just Call the manufacturer first, who also sent me the complete schematic set up for future use.

But , I was absolutely relieved I didnt get taken, and later insulted when on speaker stated : I wouldnt listen. Yes, I did ! He didnt. Because I was correct, I just needed someone to listen, and American standard had excellent customer service for someone who had an issue &health issues to make it a compound issue!

I cant just have laymen in my home due to health risk w my lungs. Just very happy and thankful American standard is a company I know when I do remodel,I will def buy their items over others after viewing plastic cartridges from other well known names w high end prices. But mostly Ill buy again bc of the customer service I received. Lexi was outstanding !

She listened, and it WAS the part I thought it was - bc of age the entire set is discontinued but, I needed only the parts only anyway ! I just didnt realize it was leaking bc it was so small but, wondered why the tub was staining, and she offered recommendations on that as well !

The easiest way to sum it up is that this company makes substandard products. We replaced two toilets in our house, and while at the hardware store, we fell for the AS in-store demonstration with ping-pong balls.

We bought one toilet we intended to buy and we got an American Standard. A few weeks after the installs, we loved the competitor's toilet and were irritated with the AS. A year later, we absolutely hate the AS toilet and most of us avoid that bathroom because their commitment to using less water means a toilet that barely flushes, usually takes a few flushes to get the crud down the drain, and a company that won't do anything to replace or repair because there's technically nothing wrong with the toilet.

So...in their efforts to make a water-conservation-friendly toilet, they made a piece of junk that requires more water in the three flushes than a regular toilet uses with a single flush. I suppose if I was pooping ping-pong balls, this toilet might be great, but for everything else that goes in there, this is a truly useless fixture, and we'll definitely be replacing it once we get enough money saved up to replace it with ANYTHING else that isn't made by this company.

I purchased a walk in tub on Dec.12, 2023, and the company installed it on Feb. 21, 2024.

I have used it once, and could only fill it up to barely above the seat before running out of hot water. It was not a pleasant experience to say the least. I was told at the time of purchase that my 50 gallon water heater met the standard for the tub, and the heater is only 18 months old. This was obviously a lie, and I am certain the salesman, Jeff Cox, knew it.

If I had known this would happen I wouldn't have bought the tub, and I'm sure he was aware of that also. I wish I had just kept my old tub and used a lift for my upcoming surgery. Now I will have to get a bigger water heater or have the tub removed and replaced with a traditional tub, and I am leaning toward the latter. I talked to 4 different customer service people from A.S.

today and was basically told I'm *** out of luck. If the salesman had leveled with me in the first place I wouldn't be in this damn mess. I may have to go through my upcoming surgery with no useable tub for which I paid almost $24000.00 dollars. Pissed doesn't begin to cover it.

Thanks for nothing A.S.

I hope you enjoyed your profit from this sale that has made my life so miserable. Sylvia Dingbaum