Danajah Rgd
map-marker Blythewood, South Carolina
#5090845 
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We bought one of your toilet from Lowe's the lid is peeling

Called your customer service about a peeling toilet seat . The rep said the warranty was only good for 1 year. We have two other toilets. Used more with no problem A toilet seat should last for many years . Thanks
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User's recommendation: Buy toilet lids from another company .

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Rena P Kwj

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 Verified Reviewer | map-marker Brooklyn, New York
#4639565 
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2 damaged toilets, no refund

2.0
American Standard - 2 damaged toilets, no refund
American Standard - 2 damaged toilets, no refund
1 toilet had crack in bowl out of the box, thought we could fix it then a few weeks later a large chunk broke off. Contacted them for replacement, which took them about 2 weeks to send, that toilet was even worse. Replacement toilet was in literal pieces, they shipped via FedEx and didn't bother to cushion it nor put "fragile" stickers on it. Contacted them again and was told a refund would be issued, that was on May 22nd and now they disappeared and not answering. Out $300.
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User's recommendation: Do not trust them

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Anonymous
map-marker Parrish, Florida
#5038953 
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Don’t need your assistance!

Called about two weeks ago about faulty toilet that was installed in my home and was supposed to get email with instructions how to proceed with my problem and did not get the email.My name is Ziggie Kotlarczyk and my email is zandc@***.com
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Yun O
map-marker Tucson, Arizona
#4951570 
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Toilet tanks leaking

Two toilets tank are leaking. I put the glue on but one of them is starting leaking again so I put the more glue. Leaking are starting from handle. I never seen toilet sink cracked. Please, help me!
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Anonymous
map-marker Brunswick, Georgia
#4707063 
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Toilet constantly running…faulty fill valve

4.6
Will send me new valve. Customer service was very polite and helpful. I am however unhappy with the cheap plastic parts.should not have problems with a guest bathroom toilet which is rarely used within 3 years.
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User's recommendation: Check what parts are made of.

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Dwight C Rxv

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 Verified Reviewer | map-marker Piscataway Township, New Jersey
#4268499 
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Failure to sell complete products and repair shortages

1.9
bought from Home Depot and delivered offshore. Parts missing from unopened package. Impossible to contact -- never answer phone. US 800 number is long distance cost for offshore. 3 years later I still have no parts to install product. faucet has mini spout that drips water at low flow over the edge of the basin. Original instal holes for a normal sized AmStan widespread faucet. This one is for an RV sized sink. No info on mini size. Buying this AmStan ChatField Faucet is a total waste of money and needs to be replaced. Very disappointed. been buying AmStan for 40+ years and did not expect to be so poorly treated as a consumer.
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Loss:
$300
Pros:
  • Used to have good products and service
Cons:
  • Non existant consumer culture for non usa customers

Preferred solution: Full refund

User's recommendation: don't trust AmStan for being a reliable brand

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Wayne H Nyv

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#4099590 
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Poor quality of parts

1.0
American Standard - Poor quality of parts
Furnace installed 06/20,,, Inducer motor seized up on 11/21. Humidifier had been turned off and tech turned it back on after install of inducer motor. 2 days later furnace stopped working. Found out humidifier was causing a fuse to blow in the furnace (same humidifier has been on furnaces for over 25 years through 2 other AmStd furnaces. Inducer motor once again seized up in 10/22. 2 inducer motors in 1 year and a humidifier that can't be used on this furnace. Company that installled furnace said they could replace humidifier for $300 (not sure of exact cost). I am living off Social Security and can't afford the cost. To me the humidifier should be able to work on this furnace since it worked on 2 other AmStd furnaces. NEEDLESS TO SAY THAT I AM NOT HAPPY WITH THE FURNACE AND THE FACT THAT I CAN'T USE THE HUMIDIFIER. I WILL GIVE Go wi AmStd A LOW RATING AND IF I SEE ANY ADS FOR YOUR PRODUCT I WILL BE SURE TO LET PEOPLE KNOW WHAT A POOR QUALITY YOUR PRODUCT HAS BECOME... Model # S9V2C100U4PSBBA
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Pros:
  • Used to be top quality product
Cons:
  • Now poor quality

Preferred solution: Humidifier installed that will work that has no cost to me

User's recommendation: Go with another company