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Contact American Standard Customer Service

American Standard Phone Numbers and Emails

Toll-Free Number:

  • (800) 442-1902
    For Wholesalers, Trade and Retailers
Call customer service
Send Message

Customer Service:

  • (855) 815-0004
    For Consumers and Professionals

Media:

  • (310) 578-7050
    Press Inquiries

American Standard Emails:

Legal
Privacy Inquiries
lixil@bmlpr.com
Press Inquiries
Is this your business?

American Standard Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • American Standard Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    95% phone 5% email
  • The best phone number to call American Standard is 8004421902. 69% of consumers used this number to address their issues and concerns.

  • The average hold time is less than 1 minute. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 7 minutes.

  • Be prepared for the call as American Standard may ask you for the following information to identify you as a customer: first and last name, email or phone number.

View full overview ›

How to Contact American Standard?

Most Popular Number:

(800) 442-1902
For Wholesalers, Trade and Retailers
Total calls: 423 Issues resolved: 25 Last call: Nov 3, 2025

American Standard customer service has enlisted some contact numbers to provide experience to its clients with their queries and concerns. Customers can talk to the American Standard companies representatives via call, dialing their toll-free number, 1-800-442-1902. This American Standard phone number is particularly for wholesales, trade, and retailers. Another American Standard contact number is 1-855-815-0004. This number is published by American Standard company for consumers and professionals to put forward their concerns and queries. Lastly, the American Standard support team is ready to answer your concerns or provide more information. For this, dial 1-310-578-7050.

An app has been introduced to increase the convenience of the company’s customers. American Standard app allows customers to carry out all communications, updates, and new features directly related to your system. Once you have installed the app on your smartphone, head to Settings and reach out to the support line to get help from the agent at American Standard headquarters. The app also allows customers access to the American Standard location via geofencing. Additionally, the app will give you access to all the latest features.

American Standard Parts customer service provides its users with online assistance through the official website. To do so, visit the American Standard website and click on the chat icon at the bottom right corner of the home page. The chatbot gives you the option to get ou instant assistance. But if you’d like to connect to American Standard tech support live agent, click ‘Something Else’ and then ‘Connect with Live Agent.’ Enter your name and email address, and you will be connected to one of American Standard companies’ advisors.

PissedConsumer Club

Contact Information

American Standard Website:

American Standard Help Center:

Corporate Office Address:

American Standard
P.O. Box 6820 1 Centennial Avenue
Piscataway Township, New Jersey 08855-6820
United States

Other Info (opening hours):

Hours:

Monday - Friday: 8:00 am – 7:00 pm (EST)

Saturday: 10:00 am – 4:00 pm (EST)

More contact details

American Standard Rating Based on 105 Reviews

Rating details

1.7
more details
Product or Service Quality
Customer service
Value for money
Website

Rating stats

Rating trend

How Good is American Standard's Customer Service?

Gunter Gll
Gunter Gll
Feels Satisfied | Jul 28, 2024

Very professional

Read full quote
Glenford Eak
Glenford Eak
Feels Satisfied | May 28, 2024

very good

Read full quote
Gilles P Vog
Gilles P Vog
Feels Disappointed | May 10, 2024

still waiting for you to resolve my problem

Read full quote
Terrence Zzo
Terrence Zzo
Feels Satisfied | Oct 05, 2023

Representative was fantastic and your products are worth it

Read full quote
Bob Fnh
Bob Fnh
Feels Satisfied | May 10, 2023

Excellent customer service

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Daralyn Eok
Daralyn Eok
Feels Disappointed | Nov 29, 2022

Waited 3 hours on hold.

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Summary of American Standard Customer Service Calls

615 TOTAL
CALLS
06:57 AVG CALL
DURATION
16% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call American Standard?

Product/ Service Question:

  • “Leak”
  • “Defective toilet from manufacturers”
  • “Toilet leaking”

Request for Information Question:

  • “Information on toilet”
  • “Representative”
  • “Question and shower stall”

Return/ Replace Question:

  • “Replacement parts for my toilet”
  • “Return an American Standard Toilet, Glenwall Vormax”
  • “Replacement tank lid”

Staff Question:

  • “Need service”
  • “Customer service”
  • “Lack of service”

Shipping and Delivery Question:

  • “Sent wrong part”
  • “You sent the wrong part”
  • “Delivery”

Website/ Application Question:

  • “Parts installation problem”
  • “Install hot water won't shut off”
  • “Just install my faucet and spout leaks”

Employment Question:

  • “Im a former employee an im trying to retreive my paychecks”
  • “Distubutrer”

Refund Question:

  • “Traded in my old truck over 3 months ago and no refund on remaining”

Account Question:

  • “Cant log into app”

Other Question:

  • “Toilet won’t stop running”
  • “Trying to identify toilet part”
  • “Parts”

Compare American Standard Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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