American Standard Phone Numbers and Emails

Toll-Free Number:

  • (800) 442-1902
    For Wholesalers, Trade and Retailers
Send Message

Customer Service:

  • (855) 815-0004
    For Consumers and Professionals


  • (310) 578-7050
    Press Inquiries

American Standard Emails:

Privacy Inquiries
Press Inquiries
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Contact Information

American Standard Website:

American Standard Help Center:

Corporate Office Address:

American Standard
P.O. Box 6820 1 Centennial Avenue
Piscataway Township, New Jersey 08855-6820
United States

Other Info (opening hours):


Monday - Friday: 8:00 am – 7:00 pm (EST)

Saturday: 10:00 am – 4:00 pm (EST)

More contact details

American Standard Rating Based on 83 Reviews

Rating details

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Product or Service Quality
Customer service
Value for money

Rating stats

Rating trend

How Good is American Standard's Customer Service?

Bob Fnh
Bob Fnh
Feels Satisfied | May 10, 2023

Excellent customer service

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Daralyn Eok
Daralyn Eok
Feels Disappointed | Nov 29, 2022

Waited 3 hours on hold.

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Issaiah Duv
Issaiah Duv
Feels Neutral | Nov 05, 2022

I am disappointed that my one year old toilet already needed parts replaced, but if the replacement parts hold up better than the originals my rating for American standard would go up to a 10.

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Summary of American Standard Customer Service Calls

06:08 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call American Standard?

Product/ Service Question:

  • “Flush tank leaking”
  • “My shower is leaking”
  • “Toilet flush not working”

Request for Information Question:

  • “Help with toilet flush valve repair”
  • “To inquire about a head for kitchen faucet”
  • “Question on repair”

Return/ Replace Question:

  • “Top of toilet tank replacement”
  • “Champion Seal ring replacement”
  • “Replacement part”

Staff Question:

  • “Lack of service”
  • “Service and spares required for Toilet seats”
  • “Air condition service”

Shipping and Delivery Question:

  • “Toilet size in small dimension”
  • “Help instal part you shipped me”

Account Question:

  • “Cant log into app”

Employment Question:

  • “Distubutrer”

Other Question:

  • “Cleaning stain from toilet bowl”
  • “Troubleshooting”
  • “Toilet”



American Standard Brands was formed in February of 2008 as the result of the merger of 3 companies: American Standard Americas, Crane Plumbing, and Eljer. Before American Standard, there was the Standard Sanitary Manufacturing Company, founded in 1875. Standard Sanitary pioneered many of the plumbing product improvements introduced in the early part of this century including the one-piece toilet, built-in tubs, combination faucets (which mix hot and cold water to deliver tempered water) and tarnish-proof, corrosion-proof chrome finishes for brass fittings.

By 1929, American Standard had become the world's largest producer of bathroom fixtures. The company offers a broad range of bath and kitchen products.

American Standard reviews and complaints

American Standard is ranked 100 out of 312 in Pools, Spas and Plumbing Supplies category

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