American Standard
Reviews and Complaints
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Roslindale, MassachusettsREFUSED TO REFUND MY MONEY
- Great but misleading product advertising
- I left a message to cancel my order
- Refusal to follow contract terms of cancellation
Preferred solution: Full refund
User's recommendation: NO WAY
Product failure - impossible to contact a customer service representative. Horrible customer care.
User's recommendation: DO NOT purchase American Standard products if you want a satisfactory response if you have an issue with their product.
Shower redo no response
- Nice looking product
- Horrible customer service
Preferred solution: My shower fixed.
User's recommendation: Do not use this company you will not get good service once your item is installed.
American Standard toilet seat made in CHINA!
User's recommendation: Don't buy Made In China products.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Naples, FloridaElectronic Toilet and Customer Service Response
non6 years ago we purchased two of your electronic battery flush toilets. The idea was great but they never worked right.
I I had to replace the actuator assembly and battery compartment four times. Each time your customer service rep was wonderful, sympathetic, and replaced the parts without charge. Then you came out with a new "waterproof" battery compartment that leaked! More replacements but great customer service support.
We finally got fed up with you guys and decided to replace the toilets with a manual design.
I could have bought Kohler, Lowes brand but wound up buying American Standard ASD clean EL. You scored F on product reliability but AA+ on customer service and got the next order.
Dave Aufderhaar
Naples, Florida
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer care
- Worked good initally
- Seemed good to me at first
Preferred solution: I would like system to work and respect from the dealer that installed it. I was told by 3 different techs that system was not installed properly, wrong size for home resulting in malfunction.
AM0084240*-*** replacement part
- Great products
User's recommendation: Put a drop of CA glue on removable parts when you have little monsters , no matter how delicious they are.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Waco, TexasDiscriminatory Business
Preferred solution: Apology
User's recommendation: Do no use - Discriminatory business
My toilet broke
- Toilets brake for no reason
Preferred solution: Full refund
User's recommendation: STAY AWAY FROM AMERICAN STANDARD TOILETS
Takes 2 flushes every time.
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Edmonton, AlbertaFrustrated and Mad
Preferred solution: Deliver product or service ordered
User's recommendation: Don’t buy from them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Atlanta, GeorgiaDefective product liability
Preferred solution: I want compensated for the damages caused from the defective product
The shower handle does not work the set screw is stripped
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor quality
Run, run as fast as you can away from American Standard. Take my advice do NOT ever buy an American Standard HVAC.
My HVAC is a little over a year old. My technician has been out numerous times to try and fix my issues. I called American Standard and they are unwilling to discuss any more repairs. Our old r22 unit worked better than the new one.
In fact my utility bill has increased 109% since the it was installed. They put a new circuit board and new coils in my unit but it still runs on average 45 minutes out of every hour and the fan/compressor that is outside freezes up. Over the course of a month, there have been numerous diagnostic test done on my system. The compressor also goes into a hard lock down.
Don't expect American Standard to stand by their product. For example, we reduce the temperature at night to 68 degrees. Got up this morning at 5:00 am, the unit was on. Set the temperature to 71 degrees.
Three hours later the unit is still running. Checked outside and as usual it has frost and ice inside the unit. Called technician and he gave American Standard number. I guess he is tired of trying to figure out what is wrong.
When I called, all they were interested in is knowing if a diagnostic test has been done in last six months. The last one was done three days ago and that was not good enough.
It is obvious this unit is a lemon or is the norm for American Standard. I have documentation and videos but I will not not upload on this website because I do not trust American Standard.
- No pros
- Poor quality
- Poor customer service
Preferred solution: Full refund
User's recommendation: will not recommend in a million years
Need parts for my American standard toilet
Preferred solution: Let the company propose a solution
User's recommendation: Give your phone number first even if they don't ask
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American Standard
i did not get a refund from American Standard