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I purchased three Diplomat high elongated toilets at Menards and one leaked within days of the install. The water came out of the tank and was due to craftsmanship not the installer.

Menards exchanged the leading toilet for a new one and the installer put it in. I now have a bill for the second installation. I called American Standard and spoke with Cindy. I was told they donโ€™t pay for installation and to top it off she said I did not have to have an installer put it in but could have done it myself.

This is adding insult to injury. I have a ruined wooden floor and a bill to have the new toilet put in and Standard /Eljer takes NO RESPONSIBILITY for their broken product! What arrogance and poor customer service. I would not recommend anyone buy their product as they donโ€™t stand behind them and worse expect the average unskilled person like me to install it.

This is the first negative review I have ever given and it is well deserved!

Shameful. At least Menards did the right thing.

Reason of review: Bad quality.

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